As I finish my final course report and reflect on the readings and projects, I think the most important point to remember is that marketing is about reaching the customer. Marketing is not an exact science. Even the best plans require changes as society changes. Some of my cohorts used historical ads from the early twentieth century. Societal opinions were reflected in the ads of the day. Stories were told through words and not graphics like those of modern times. As people change, how we reach them also changes.
This course changed my impression of how to reach the customer. All media types can work together in order to achieve the goal. Engaging customers that are viewing television ads or listening to radio ads to drive them to their website or social media site will help “funnel” the customer to the end goal.
As I read “Marketing Research Kit for Dummies (Hyman, R. and Sierra, J.), I realized how important it is to have accurate information to make a marketing decision. I am certain information learned in this book will be valuable in the next course in my studies, “Entrepreneurial Feasibility Studies.” Obtaining that information can be challenging. Respondents could give false information or improperly worded questions could lead someone to the desired answer. However, knowing information about your competition and customers is crucial as we learned in “Understanding Michael Porter” (Magretta, J.).
Because of the complexity of all of the moving within a marketing plan, the case is built for the importance of using the services of a marketing services firm. Such a firm can assist in creating a marketing strategy that does not waste capital on a trial and error method of advertising. A proper media strategy will find and lead the prospective customer to your business and it is ultimately up to business owner to provide a value to the prospect to convert them to a customer.
Magreetta, J. (2012), Understanding Michael Porter, Harvard Business Press Review, Boston, MA
Hyman, M. and Sierra, J. (2010), Marketing Research Kit for Dummies, Wiley Publishing, Inc., Hoboken, NJ